AI to Help Bank Customers
Major Aussie institution, the Commonwealth Bank of Australia (CBA) has recently unveiled an AI chatbot named Ceba.
Available to customers of the CBA, this app-based bot not only provides advice, but can apparently handle over 200 banking tasks, so, it is claimed, can actually do some banking for its customers itself. After authorisation from the user, Ceba will be able to help customers with tasks such as activating cards, checking balances, making payments, as well as getting cardless cash.
By virtue of its digital existence, the bot is available 24/7, and its advanced AI capabilities mean that Ceba can recognise approximately 60,000 different ways customers might ask for one of its available banking tasks.
The goal is that eventually, Ceba will help you manage your finances better by telling users what they are spending their money on. Natural language recognition is improving rapidly, so perhaps this is an example of a new generation of chat bots that might provide real utility…. who remembers Clippy? Read more here. If you are reading this Down Under and have experience with the App in action, do tell us how it went! [Oh — and Happy Australia Day for today — Ed.]
